terms &conditions
Original Painting Returns
I want you to be completely satisfied with your new artwork! Please review the following return and refund terms carefully before purchasing. Original paintings may be returned under the following conditions:
You must notify me by email within three calendar days of confirmed delivery.
The artwork must be returned in its original condition, without damage, alteration, installation marks, odors, stains, scratches, or other signs of handling.
The artwork must be returned in its original packaging using the same or an equivalent protective packing method.
You are responsible for all return shipping, packaging, insurance, and handling costs.
The return shipment must include tracking and must be insured for the full purchase value of the artwork.
The artwork must be shipped within seven calendar days after return authorization is provided.
Returns sent without prior written authorization will not be accepted.
The customer assumes responsibility for the artwork during return transit. If the artwork is lost or damaged during return shipping, the refund may be denied or reduced based on the cost of the damage.
Once an authorized return is received and inspected, an approved refund will be issued for the purchase price of the artwork, less the original shipping and delivery charges.
Original and return shipping costs are non-refundable.
Prints and Reproductions
All limited-edition prints, open-edition prints, reproductions, and made-to-order printed products are final sale and non-returnable.
Slight differences in color, cropping, texture, scale, or appearance may occur due to variations in computer screens, photography, printing processes, paper, canvas, and other materials. These reasonable variations are not considered defects.
If your print arrives damaged, please follow the damaged-item procedure below.
Custom and Commissioned Artwork
All custom and commissioned artwork is final sale and non-returnable.
Deposits, progress payments, material payments, and final payments for commissioned artwork are non-refundable once planning, sourcing, design, or production has begun.
Commissioned artwork is created as an artistic interpretation in the artist’s established style. Reasonable variations in color, composition, texture, materials, scale, or appearance are not considered defects and are not grounds for cancellation, rejection, return, or refund.
Any terms contained in a separate written commission agreement will also apply.
Damaged Artwork
Please inspect your order immediately upon delivery.
If an original painting or print arrives damaged, contact studio@lapowers.com within 48 hours of confirmed delivery.
Your message must include:
Your name and order number.
Clear photographs of the damaged artwork.
Photographs of the front and back of the artwork.
Photographs of the exterior shipping box, crate, or tube.
Photographs of the interior packaging materials.
A photograph of the shipping label.
A description of the damage and the condition of the package upon arrival.
Please retain the artwork and all original packaging until the damage claim has been resolved. The shipping carrier may require the original packaging to process an insurance claim.
Do not return damaged artwork without written instructions and authorization.
After reviewing the claim, I may arrange for repair, replacement, reproduction, store credit, or a refund, depending on the nature of the artwork, the extent of the damage, availability, and the requirements of the shipping carrier or insurance provider.
Because original paintings are one of a kind, an identical replacement may not be available.
Damage limited to the exterior shipping packaging does not qualify for a refund or replacement when the artwork itself is undamaged.
Refund Processing
Once an authorized return is received and inspected, you will be notified by email whether the refund has been approved.
Approved refunds will be issued to the original method of payment, generally within three business days after inspection. Your bank or credit card provider may require additional processing time before the refund appears in your account.
Refunds will not be issued through a different payment method or to a different person or account.
Original shipping, delivery, installation, customs, duties, handling, and expedited-service charges are non-refundable unless otherwise required by law.
Return Shipping Requirements
Customers are responsible for arranging and paying for authorized return shipping.
All returned original paintings must:
Use a reputable shipping carrier- UPS/FEDEX OR DHL
Include tracking and delivery confirmation.
Be insured for the artwork’s full purchase value.
Require a signature upon delivery.
Be securely packed to prevent movement or damage.
Be returned to the address provided in the written return authorization.
Please do not send artwork to the return address shown on the original shipping label unless specifically instructed to do so.
Failure to follow these requirements may result in the return being refused or the refund being denied.
Incorrect Addresses and Refused Deliveries
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping and handling costs resulting from an incorrect address, refused delivery, missed delivery, failure to collect a package, or an undeliverable shipment are the customer’s responsibility.
Refusing delivery does not constitute an authorized return and does not automatically qualify the order for a refund.
Color, Scale and Artistic Variations
Every effort is made to photograph and describe artwork accurately. However, artwork may appear different in person due to lighting, screen settings, photography, materials, surface texture, metallic details, varnish, resin, or other artistic elements.
Customers are responsible for reviewing the listed dimensions before purchasing. Room mockups, styled photographs, and digital renderings are for visualization purposes and may not depict the artwork at exact scale.
Reasonable variations in color, texture, finish, scale, handmade characteristics, or screen appearance are not considered damage or defects.
Order Cancellations
Please contact me immediately if you need to request an order cancellation.
Cancellation requests are not guaranteed. An order cannot be canceled once it has been packaged, shipped, placed into print production, customized, or started as a commission.
Approved cancellations may be subject to non-refundable payment-processing, material, production, packaging, or administrative costs to the extent permitted by law.
Shipping Delays
Shipping and production dates are estimates unless expressly stated otherwise.
If an order cannot be shipped within the promised or legally required timeframe, you will be provided with the opportunity to agree to the delay or cancel the affected order for a refund, as required by applicable law.
Intellectual Property
Purchasing artwork transfers ownership of the physical artwork or print only.
All copyrights, reproduction rights, licensing rights, image rights, and other intellectual-property rights remain with the artist unless they are expressly transferred through a separate written agreement.
Artwork may not be reproduced, copied, commercially distributed, licensed, altered for commercial use, or used to create merchandise or digital products without prior written permission.
Applicable Consumer Rights
Nothing in this policy is intended to exclude, limit, or waive any consumer right or remedy that cannot legally be excluded or waived.
If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Contact
To request a return authorization or report shipping damage, contact:
LA Powers
Email: studio@lapowers.com
By completing a purchase, the customer confirms that they have reviewed and agreed to this Terms and Conditions Policy. Effective date- 2026